Cancellation Policy

• Contact the business as soon as possible if you need to cancel or reschedule.
• Some businesses may charge a cancellation or no-show fee.
• Refunds (if any) are handled by the business according to their policy.

To reduce no-shows, consider setting and communicating a clear policy such as:

• Reschedule: free reschedule up to 24 hours before the appointment.
• Cancellation: allow cancellation up to 24 hours before; late cancellations may incur a fee.
• No-shows: may be charged in full or partially, depending on your industry.
• Deposits: if you collect deposits, specify whether they are refundable and under what conditions.

DoBook can send booking confirmations and reminders based on your plan and configuration. Delivery is not guaranteed (e.g., spam filters, carrier issues, user inbox rules). You should still maintain your own operational processes for confirmations and changes.

If you’re a customer, contact the business you booked with. If you’re a DoBook user and need help, contact support@do-book.com.